Wondering how to use a promo code, what our delivery times are, or if we ship to your country? Find answers below to our most frequently asked questions. Can't find the answer to your question? Contact us: our team will be happy to help.
Ordering and Payment
How do I add a promo code?
- Open your shopping cart.
- Enter your code in the "Promo code" field on the right side of the screen.
- Click "Save": the discount will apply immediately to your order.
I see a message asking me to "choose a carrier before applying this discount voucher": what should I do?
Some promo codes are tied to a specific carrier. Continue your order process up to the payment method selection step: once the payment methods are displayed, enter your code in the "Promo code" field on the right side of the screen.
No payment methods are displayed: what should I do?
Our payment methods are linked to carriers: it is possible that our default carrier does not service your destination. However, we ship worldwide — contact us and we will send you a personalized quote.
Are payments secure?
Yes. Our site is completely secure and all payments are protected. To learn more, visit our Secure Payment page.
Can I order by phone?
Of course! To arrange a call with one of our advisors, please contact us first using our contact form: we will then schedule and plan your order together.
Delivery and Lead Times
What are your delivery times?
Fast processing is our priority: we ship packages Monday through Friday, and your orders are prepared and dispatched within 24 to 48 hours, depending on the time they are placed.
I live outside of France and the shipping costs seem high: what should I do?
Our shipping partner negotiates the best rates with international carriers on your behalf. However, alternative solutions may be available: contact us and we will send you a quote promptly.
No carriers are available for my destination: what should I do?
Sometimes our default carrier does not cover certain destinations — but we ship worldwide. If no carrier appears, contact us to receive a personalized quote.
Products and Advice
How many meters do I need?
Our team will be delighted to advise you on the ideal yardage for your project. Contact us selecting "Customer service" as the subject in the contact form.
Do you send samples?
Of course! Simply follow the instructions on our Samples page.
The fabric I want is out of stock: what should I do?
Set an alert by clicking the "Notify me when available" button on the product page, or contact us: we will let you know about restocking timeframes.
Can I order a color that is not listed on the website?
Our stock sometimes includes colors that are not listed on the website. Send us your request and we will check availability for you.
Can you cut my order into multiple pieces?
Absolutely — for example, 20 meters of cotton cut into 5-meter lengths. Contact us BEFORE placing your order, and we will prepare your order accordingly.
Business Accounts and Wholesale Quantities
I would like to order in large quantities: can I get a preferential rate?
Of course. Send us your request (product references and desired quantities) and we will prepare a custom quote for you.
Can I open a business or student account?
Absolutely. You can find all the details on our Business Account and Student Account pages.
Order Tracking and Emails
I haven't received a confirmation email: is this normal?
Our emails are sometimes directed to your spam folder. Please check this folder; if the message is not there, contact us and we will check your order status together.