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Frequently asked questions
In 90% of cases, orders placed before 2:00 p.m. Paris time (12:30 p.m. on Fridays) are prepared and dispatched the same day.
Delivery times then depend on the carrier selected at checkout:
- Mondial Relay: 2-5 business days
- Colissimo: 24-48 hours
- Chrono18: less than 24 hours
For international orders, delivery generally takes 3-10 business days, depending on the destination country.
Absolutely! You can order samples directly from our website by following the instructions provided on our dedicated samples page.
Yes, we offer volume-based discounts on selected products.
Discounts vary depending on the product and quantity ordered. Please feel free to contact us so we can provide you with the most competitive price based on your specific requirements.
Only haberdashery items and coupons (pre-cut pieces) are eligible for the right of withdrawal.
In accordance with Article L121-21-8 of the French Consumer Code, fabrics are excluded from the right of withdrawal. As fabrics are cut to order according to the dimensions selected by the customer, they cannot be resold in the event of a return.
For this reason, fabrics cut to the dimensions specified at the time of purchase cannot be returned or refunded.
Yes! We ship our fabrics all over the world. Delivery generally takes 3-10 business days depending on the destination country, and shipping costs are calculated at checkout based on the destination and weight of your order.
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Contact support teamBusiness hours
When to reach us
Customer service
1. Paris time (CEST).
Response times may vary during peak seasons and holidays.