Preamble
These General Terms and Conditions of Sale (hereinafter "GTC") govern all contractual relations between:
The company JEMTEX, a SARL (limited liability company) with a share capital of €7,622.45, registered with the Paris Trade and Companies Register under number 398 929 943, whose registered office is located at 6 rue de Mulhouse, 75002 Paris – France (hereinafter referred to as "the Company"), publisher of the websites www.tissus-en-ligne.com and www.tissus-en-ligne.fr (hereinafter "the Site"),
And
Any natural or legal person making a purchase or placing an order on the Site (hereinafter referred to as "the Customer").
The acquisition of a product on the Site implies unreserved acceptance by the Customer of these GTC. The applicable GTC are those in force on the date of order validation by the Customer. All contractual information is presented in the French language.
1. Definitions
The terms mentioned below have the following meaning in these conditions:
- COMPANY: Refers to the SARL Jemtex.
- SITE: Refers to the e-commerce service accessible at the addresses https://www.tissus-en-ligne.com and https://www.tissus-en-ligne.fr.
- CUSTOMER: Refers to any natural person acting as a consumer within the meaning of the Consumer Code, or any legal person/professional placing an order on the Site.
- PRODUCTS: Refers to all items (fabric by the meter, fabric remnants/cut pieces, haberdashery, accessories) offered for sale on the Site.
- DELIVERY: Transfer to the Customer of physical possession or control of the Product in accordance with Article L. 216-1 of the Consumer Code.
2. Products and Characteristics
All Products offered for sale are accompanied by a description detailing their essential characteristics in accordance with Article L. 111-1 of the Consumer Code.
Photographs and illustrative visuals are created with the utmost care to be as faithful as possible to the actual Products. However, the Company informs the Customer that slight variations in color shades or rendering may occur depending on display screen settings or printing and dyeing baths between different manufacturing batches of fabrics. These minor variations do not alter the essential characteristics of the Product.
Fabrics are shipped folded by default. For any specific shipment on a roll, the Customer is invited to contact customer service beforehand.
2.1. Samples
The size of the samples offered for sale is approximately 9 to 12 cm in length by 5 to 7 cm in width. The purchase of a sample is non-refundable and non-deductible from subsequent orders.
3. Product Availability
Product offers and prices are valid as long as they are visible on the Site and subject to stock availability.
In the event of product unavailability identified after order validation (notably in the case of an exceptional stock error), the Customer will be informed without delay by email. The Customer will then have the choice:
- To request a full refund for the unavailable Product or the entire order, which will take place at the latest within 14 days following their request (Article L. 216-7 of the Consumer Code);
- Or to opt for an exchange with a Product of equivalent characteristics and price, subject to its availability.
4. Prices and Adjustments
The prices displayed on the Site are indicated in Euros (€) inclusive of all taxes (VAT included), at the legal VAT rate applicable in France on the day of the order.
Prices do not include delivery costs, which are clearly and detailedly indicated prior to final order validation.
In the event of a manifest price display error (derisory price or disproportionate to the actual value of the Product due to a technical issue), the Company may cancel the sale in accordance with rules regarding the lack of real consideration (Article 1169 of the Civil Code).
4.1. First Order Voucher
Welcome or first order vouchers are strictly personal and limited to one single use per natural person (same name, same postal address, or same email address). The Company reserves the right to cancel any fraudulent order failing to comply with this rule. Vouchers cannot be combined with other promotions or with free shipping offers.
4.2. Currency Display
Prices are invoiced and payable exclusively in Euros (€). The optional display in other currencies (GBP, USD) is provided for information purposes only, based on periodically updated exchange rates.
5. Payment Methods and Security
Payment for purchases is made at the time of the order using the following payment methods:
- Credit/Debit Card (Visa, MasterCard, American Express) via the secure Stripe platform;
- PayPal;
- Bank Transfer (Products are reserved for a period of 3 business days awaiting actual credit of the transfer to the Company's account; the order will only be processed upon receipt of funds).
Bank checks are not accepted.
5.1. Transaction Security
Card payments are secured using SSL/TLS protocols and PCI-DSS Level 1 certification provided by our service providers Stripe and PayPal. No data relating to payment cards is stored or saved on the Company's servers.
5.2. Anti-Fraud Checks
In order to secure transactions and prevent payment card fraud, the Company reserves the right, in case of reasonable doubt regarding the identity of the payer, to request proof of identity and/or address from the Customer. The order will only be validated after receipt and verification of these documents. Failing transmission within 15 days, the order will be automatically canceled.
5.3. Retention of Title
The Company retains full ownership of the Products sold until full and effective payment of the entire price in principal, fees, and taxes included (Article 2367 of the Civil Code).
6. Order Validation and Confirmation
In accordance with the provisions of Article L. 221-14 of the Consumer Code, final order validation by the Customer is carried out by clicking on the button clearly and legibly marked "Order with obligation to pay".
This validation click, combined with the authentication process and acceptance of the GTC, constitutes an electronic signature having the same legal value between the parties as a handwritten signature (Articles 1366 and 1367 of the Civil Code).
An acknowledgment of receipt and order confirmation email is sent without delay to the Customer at the address provided by them.
7. Delivery and Transfer of Risk
7.1. Delivery Zones and Terms
Products are delivered worldwide. For deliveries outside France and to French overseas territories (DOM-TOM), customs duties, local taxes, or import fees may be required. These sums are outside the scope of the Company and are the sole responsibility of the Customer, both regarding declarations and payments to the competent authorities of their country.
7.2. Liability and Transfer of Risk
In accordance with Article L. 221-15 of the Consumer Code, the Company is automatically liable to the Customer for the proper execution of the delivery contract.
Under Article L. 216-4 of the Consumer Code, the risk of loss or damage to the Products is transferred to the Customer when the Customer, or a third party designated by them (other than the carrier proposed by the Company), takes physical possession of the Products.
7.3. Receipt and Reservations
The Customer is invited to check the condition of the package and its contents upon receipt. In the event of an anomaly (opened or damaged package, missing or broken Products), the Customer is encouraged to make precise reservations on the carrier's delivery slip and inform Customer Service as soon as possible to facilitate claims against the carrier. The absence of reservations made upon receipt does not deprive consumer Customers of the benefit of legal guarantees (conformity and hidden defects).
7.4. Delivery Delays
In the event of exceeding the delivery date or deadline announced during the order (or failing indication, more than 30 days after the conclusion of the contract), the Customer may direct the Company to deliver within a reasonable additional timeframe. If the Company fails to perform within a reasonable timeframe, the Customer may terminate the contract in writing (registered letter or email) in accordance with Article L. 216-6 of the Consumer Code.
7.5. Carrier Substitution
Under certain circumstances (notably unavailability of the selected provider or imperatives to comply with delivery deadlines), the Company reserves the right to entrust delivery of the order to an alternative carrier. This modification occurs at no extra cost to the Customer and guarantees an equivalent or superior level of service, tracking, and delivery times compared to those initially chosen.
7.6. Exportation
For any delivery outside France, customs duties, taxes, or other additional fees may be required by the competent authorities of the destination country. It is the Customer's responsibility to inquire, prior to validating their order, with the competent customs authorities regarding any applicable formalities and fees.
Customs formalities remain the sole responsibility of the Customer (delivered duty unpaid / DAP delivery).
8. Right of Withdrawal
8.1. Principle and Eligibility (Haberdashery products and remnants/coupons)
In accordance with Articles L. 221-18 and following of the Consumer Code, consumer Customers have a period of fourteen (14) clear days from receipt of their order to exercise their right of withdrawal without having to justify reasons or pay penalties.
In the event of exercising the right of withdrawal, the Company refunds the Customer all amounts paid, including standard delivery fees (Article L. 221-24 of the Consumer Code). Direct return shipping costs for the Products remain at the Customer's expense.
The refund will occur at the latest within 14 days from the date on which the Company is informed of the Customer's decision to withdraw, or from the actual recovery of the returned Products in perfect condition.
8.2. Exception to the Right of Withdrawal (Custom cut-to-length fabrics)
In accordance with Article L. 221-28 3° of the Consumer Code, the right of withdrawal cannot be exercised for contracts for the supply of goods made to the consumer's specifications or clearly personalized.
Consequently, fabrics sold cut to measure by the meter or centimeter according to the specific length chosen by the Customer constitute personalized goods and do not benefit from any right of withdrawal. No return, exchange, or refund will be accepted for these cut-to-order Products.
9. Legal Guarantees
The consumer has a period of two years from the delivery of the goods to obtain implementation of the legal guarantee of conformity in the event of a lack of conformity appearing. During this period, the consumer is only required to establish the existence of the lack of conformity and not the date of its appearance.
When the sales contract for the goods provides for the supply of digital content or a digital service on a continuous basis for a period exceeding two years, the legal guarantee applies to this digital content or service throughout the intended supply period. During this time, the consumer is only required to establish the existence of the lack of conformity affecting the digital content or service and not the date of its appearance.
The legal guarantee of conformity entails an obligation for the trader, where applicable, to provide all updates necessary to maintain the conformity of the goods.
The legal guarantee of conformity gives the consumer the right to repair or replacement of the goods within thirty days following their request, without charge and without major inconvenience to them.
If the goods are repaired under the legal guarantee of conformity, the consumer benefits from a six-month extension of the initial guarantee.
If the consumer requests repair of the goods, but the seller imposes replacement, the legal guarantee of conformity is renewed for a period of two years from the date of replacement of the goods.
The consumer may obtain a reduction in the purchase price while keeping the goods, or terminate the contract with a full refund upon returning the goods, if:
- 1° The trader refuses to repair or replace the goods;
- 2° Repair or replacement of the goods occurs after a period of thirty days;
- 3° Repair or replacement causes major inconvenience to the consumer, particularly when the consumer definitively bears the cost of taking back or removing the non-compliant goods, or if they bear the installation costs of repaired or replaced goods;
- 4° Non-conformity of the goods persists despite the seller's unsuccessful attempt to bring them into compliance.
The consumer is also entitled to a price reduction or contract cancellation when the lack of conformity is so severe that it justifies an immediate price reduction or termination of the contract. The consumer is then not required to request repair or replacement of the goods beforehand.
The consumer is not entitled to cancel the sale if the lack of conformity is minor.
Any period during which the goods are out of service for repair or replacement suspends the remaining guarantee period until delivery of the repaired goods.
The rights mentioned above result from the application of Articles L. 217-1 to L. 217-32 of the Consumer Code.
A seller who in bad faith obstructs the implementation of the legal guarantee of conformity faces a civil fine up to a maximum of 300,000 euros, which may be increased up to 10% of average annual turnover (Article L. 241-5 of the Consumer Code).
The consumer also benefits from the legal guarantee against hidden defects pursuant to Articles 1641 to 1649 of the Civil Code, for a duration of two years from the discovery of the defect. This guarantee entitles the consumer to a price reduction if the goods are kept or a full refund upon returning the goods.
10. Force Majeure
Neither party shall be held liable for non-performance or delay in performance of its obligations if such delay or non-performance results from a case of force majeure within the meaning of Article 1218 of the Civil Code. The affected party shall inform the other as soon as possible. If the event continues beyond a period of one month, the contract may be automatically terminated at the initiative of either party.
11. Proof and Archiving
Computerized registers, kept in the Company's IT systems under reasonable security conditions, are considered proof of communications, orders, and payments.
In accordance with Article L. 213-1 of the Consumer Code, contracts and order forms involving an amount exceeding €120 incl. VAT are archived for a period of 10 years and can be consulted upon simple written request to Customer Service.
12. Intellectual Property
All elements appearing on the Site (texts, visuals, graphics, logos, trademarks) are protected by intellectual property laws. The trademark "Tissus en Ligne" is a registered trademark. Any total or partial reproduction without prior written authorization from the Company is strictly prohibited.
13. Personal Data Protection
Personal data collected during the order is subject to computer processing intended for the management of deliveries, invoicing, and customer service. For more information regarding your rights (access, rectification, erasure) and processing modalities, please consult our Privacy Policy accessible on the Site.
13.1. Opt-out of Telephone Solicitations
In accordance with Article L. 223-2 of the Consumer Code, we inform you that the collection of your phone number is exclusively intended for the proper execution of your orders and delivery tracking by our carriers (or for any urgent contact related to your order). We do not engage in commercial telephone solicitation. Nevertheless, you have the right to register for free on the Bloctel telephone solicitation opt-out list at www.bloctel.gouv.fr.
14. Professional Account (B2B Sales)
Opening a professional account on the Site is strictly reserved for sewing and creative craft professionals upon presentation of a Kbis/siren extract and subject to validation by the Company. Pricing conditions granted to professionals are personal and cannot be combined with other ongoing promotions. Provisions regarding the right of withdrawal reserved for consumers do not apply to B2B sales.
15. Severability and Entire Agreement
If one or more clauses of these GTC are declared invalid or unenforceable pursuant to a law, regulation, or following a final court decision, the remaining clauses shall retain their full force and scope.
16. Applicable Law and Dispute Resolution (Mediation)
16.1. Prior Complaint
In the event of a dispute, the Customer shall first contact the Company's Customer Service at the email address contact[at]tissus-en-ligne.com or by post at the Company's registered office to seek an amicable solution.
16.2. Consumer Mediation
In accordance with Articles L. 612-1 and following of the Consumer Code, in the event of failure of a complaint request to Customer Service or in the absence of a response within two months, consumer Customers may resort to a consumer mediator free of charge with a view to an amicable resolution of the dispute.
16.3. Competent Jurisdiction
Failing an amicable resolution, the competent court will be determined in accordance with the rules of the Code of Civil Procedure. For consumer Customers, the competent court may be either that of the place of the Company's registered office or that of their own place of residence at the time of conclusion of the contract or occurrence of the harmful event (Article R. 631-3 of the Consumer Code).
17. Amendments to the GTC
The Company reserves the right to amend its GTC at any time. Applicable GTC are those in force on the date of order validation by the Customer.
Appendix. Standard Withdrawal Form
(Please complete and return this form only if you wish to withdraw from your order concerning haberdashery items or uncut remnants – Excluding fabrics cut to length)
To the attention of:
SARL JEMTEX – Customer Service
6 rue de Mulhouse, 75002 Paris – France
Email: contact[at]tissus-en-ligne.com
I/We (*) hereby notify you (*) of my/our (*) withdrawal from the contract for the sale of the goods (*)/provision of services (*) below:
Order number: __________________________________
Ordered on (*) / Received on (*): __________________________________
Name of consumer(s): __________________________________
Address of consumer(s): __________________________________
Signature of consumer(s) (only if notifying via paper form):
Date: ___________________
(*) Delete as appropriate.
Legal Notice
Consult the Legal Notice page.
Last Modified
September 1st, 2026